Refund Terms

Effective Date: October 1, 2023

XERATHION is committed to ensuring your complete satisfaction with our products and services. If you are not entirely satisfied, we are here to help.

Refund Conditions

• Items must be returned within 30 days of receipt.
• All returned items must be in their original condition, without any signs of use or damage.

Refund Process

To initiate a refund, please contact our Customer Service team at [email protected] with your order details.

Upon approval, refunds will be processed to the original method of payment within 14 business days.

Non-Refundable Items

Certain items are non-refundable, including:

• Customized products
• Gift cards
• Downloadable software products

Shipping Costs

Shipping costs are non-refundable, and customers are responsible for the shipping expenses of returned items.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at [email protected] or via phone at +1 (555) 123-4567.

Thank you for choosing XERATHION. We value your business and are dedicated to providing exceptional products and services.